FAQ & Care

Email Lancretsg@gmail.com with the piece name or page link. You can also prepare your preferences on our Bespoke page. Website enquiry drafts are not automatically sent.

Online checkout is not available yet. Your cart keeps your selected designs in this browser. Contact us to confirm availability, specifications and pricing before ordering.

Tell us the stone, metal and proportions you have in mind. Available adjustments depend on the design and are confirmed before a commission proceeds.

Visit our Size Guide for US sizes and inside measurements. If you are unsure, have your finger measured by a jeweller and share the result with us.

Keep pieces separately in soft pouches or lined compartments. Remove jewellery before exercise, swimming and household cleaning. Keep it away from perfume, cosmetics and cleaning chemicals.

Gently wipe it with a soft, dry cloth. Cleaning methods depend on the gemstone, any treatments and the setting. Ask us for advice before using cleaning solutions, steam or an ultrasonic cleaner.

Stop wearing the piece and keep it safely stored. Email us with a clear photograph and a description so we can discuss the appropriate next step.

We offer complimentary worldwide DHL shipping, subject to destination service availability. Production normally takes 14–20 working days after payment and final design approval; shipping time is additional. See Delivery & Returns for details.

Eligible non-customised pieces may be returned by requesting a return within 30 days of delivery. Approved non-defective returns receive a 70% refund of the item price after a 30% restocking and inspection fee. Customised jewellery is not refundable for a change of mind. See the full return policy for conditions and defect-related returns.