Delivery & Returns

Complimentary worldwide delivery

We offer complimentary worldwide shipping via DHL, subject to DHL service availability and destination restrictions. There is no charge for outbound shipping. Any applicable import duties or local taxes will be clarified before your order is confirmed.

Production and dispatch

Please allow 14–20 working days for production after payment and final design approval. Working days exclude weekends and public holidays. If your commission requires a different schedule, we will agree it with you before production begins.

Production time does not include shipping. Transit times vary by destination and customs clearance. We will email your tracking details once your piece has been dispatched.

Return eligibility

You may request a return of eligible, non-customised jewellery within 30 days of delivery. Pieces must be unworn, unused and unaltered, with their original packaging, certificates and accompanying accessories.

For eligible non-defective returns, including a change of mind, a 30% restocking and inspection fee applies to the item price. After approval, 70% of the eligible item price will be refunded.

Bespoke and personalised jewellery

Customised jewellery, including bespoke designs, engraving and alterations made to your specifications, is non-returnable and non-refundable for a change of mind. This does not exclude remedies for damaged, defective or incorrect items, or any rights that cannot be excluded under applicable law.

How to request a return

Email Lancretsg@gmail.com with your order details and reason for return before sending anything back. We will provide the return address and instructions. Please use a tracked service and retain proof of dispatch.

For non-defective returns, return shipping is at your expense. For an approved return involving a confirmed defect, damage on arrival or an incorrect item, we will arrange or cover return shipping.

Inspection and refunds

Once we receive your return, we will inspect the item and notify you by email whether your return has been approved. If your return is approved, your refund will be processed to your original payment method. For eligible non-defective returns, a 30% restocking and inspection fee will be deducted from the item price, and 70% of the eligible item price will be refunded.

We will confirm when your refund has been issued. The time it takes to appear in your account depends on your bank or payment provider.

Damaged, defective or incorrect items

Please contact us promptly with your order details and clear photographs of the piece and packaging. We will review the issue and arrange an appropriate resolution. The 30% restocking and inspection fee does not apply to approved returns for confirmed defects, damage on arrival or an incorrect item.